Josefina C. Cruz, CHRP® is a senior human resources leader with 37 years of end-to-end HR experience across global shared services and BPO. Her career includes leadership roles with multinational firms such as Emerson Electric, SC Johnson, Sony Pictures, Conduent, and Shearwater Health.
She is currently Vice President of Human Resources at Quantrics Enterprises (Canada), where she leads the full people strategy for 6,000+ employees across multiple sites. Josefina is known for translating global best practices into scalable programs that strengthen culture, performance, and business outcomes.
Certification (CHRP®)
How did you discover CHRP®?
I found CHRP while exploring certifications that would support my continued growth in HR and saw it as a valuable next step.
Why did you pursue CHRP®?
To deepen my HR foundation and ensure my work consistently applies global best practices. CHR® gave me a structured way to sharpen what I do.
How has CHRP® changed your HR career?
It strengthened my technical base and credibility, reinforcing my voice as a trusted HR leader.
Did new opportunities open after certification?
Yes. It helped me move into more strategic mandates and broadened my network with thought leaders and peers.
How does CHRP® help in your role today?
It equipped me with practical tools for both operational and strategic challenges and a clearer line of sight from daily decisions to engagement, culture, and business results.
How do you apply CHRP® principles now?
By designing fair, effective HR policies and programs anchored on standards and measurable impact.
Would you recommend CHRP®? Why?
Absolutely. CHRP® is more than a credential—it’s a seal of professional excellence that elevates competence, confidence, and community for anyone serious about an HR career.