Elevate Your KPI Management Expertise to Measure Performance, Drive Accountability, and Achieve Results

For all the advancement in technology infrastructure and considerable investments made by organizations, generating value from Business Intelligence (BI) software relies on managers and staff using accurate data, in the right format, for the right KPI. This requires developing a robust performance measurement capability, based on mature KPI architecture and supported by a collaborative performance culture.

This program will cover how to define output-focused HR objectives and KPIs and show how to link these back to corporate objectives. You will explore how to use KPIs to manage what HR delivers and ensure that it is in line with business needs. You will also learn how to create a performance culture using well established tools such as the Balanced Scorecard, Visual Management and Management by Objectives.

 

Learning Objectives

By the end of this course, you will be able to:

• Understand the complexities of working with KPIs and learn how toaddress them
• Develop a working knowledge of the Key Performance Indicators(KPI) Management Framework
• Convert your own KPIs into a balanced scorecard system to measureperformance
• Learn how KPIs and balanced scorecard systems are being used byorganizations to improve their performance
• Use KPIs to tackle some of the stumbling blocks which demotivatetheir team

 

Who Should Attend?

• Heads of Departments
• Quality Control Managers
• Senior Managers in Service Functions (Accounting, Finance, IT, HR, Admin etc.)
• Senior Managers in Supply Chain (Logistics, Warehouse, Purchasing etc.)
• Consultants, Managers, planners, and analysts who are involved with defining performance measures or complying with regulatory and other reporting requirements
• Other professionals who have been tasked to plan, develop, or improve dashboards, KPI scorecards, business processes, program and project management portfolio management or other measurement systems

 

Course Outline

Topic 1: 

• Why the need for KPIs
• Key “Fundamentals” about KPIs
• Developing SMART KPIs
• Develop Relevant KPIs

Topic 2: 

• KPI Data Gathering
• KPIs to drive performance – adding value
• Common pitfalls / Useful tips
• KPI Reporting – Effective Communication