A Certified Human Resource Associate (CHRA), Benjie Unica stands at the forefront of human resource innovation, known for his ability to transform systems, elevate team performance, and drive strategic efficiency in global organizations. With over a decade of progressive HR leadership, Benjie has successfully managed regional and international HR operations, leading high-impact projects in some of the most dynamic industries in the Asia-Pacific region.
Currently serving as Manager of HR Helpdesk – APAC for a multinational organization, Benjie leads a team of HR Customer Care agents supporting over 4,000 employees across the region. Under his leadership, customer satisfaction soared through the implementation of world-class service standards and strategic partnerships with business units, centers of excellence, and global teams. He pioneered the deployment of new systems and technologies—such as a fully functional HR chatbot and the Tier Zero Campaign—that significantly reduced case volume and promoted self-service usage.
Among his key initiatives, the Project Red standardization program streamlined HR processes across multiple countries, raising case closure rates to 99.95%. He also led the APAC Optimization Initiative, delivering over 20 rapid solutions per region and resolving long-standing service pain points. His leadership in process governance extended globally, where he documented and formalized unique case handling models, data subject request flows under GDPR and CCPA, and elevated knowledge base standards for consistency.
Prior to his current role, Benjie served as an HR Shared Services Supervisor at Sitel Philippines, where he redesigned pre-boarding processes, reducing onboarding time by 48 hours. He also spearheaded 201 file digitalization efforts, eliminating storage costs and enhancing document accessibility, while improving the accuracy and utility of HR metrics and reporting.
His previous experience includes leadership roles as HR Supervisor at SeidoPro Global Inc., where he revamped the performance management system to reduce supervisor bias and introduced a data-driven rewards tracking system. In earlier roles at Miguelito’s International Corporation and Fortune Packaging Corporation, Benjie established foundational training programs, developed effective grading systems, and launched company-wide orientation programs that strengthened compliance and employee engagement.
Benjie earned his Bachelor’s Degree in Business Management (Operations) from STI Global City, and further strengthened his expertise through certifications in Lean Six Sigma Green Belt, Safety Officer 2 (BOSH), and HR Metrics and Analytics.
With his strategic mindset, operational precision, and people-first leadership, Benjie Unica, CHRA continues to raise the bar in HR service delivery—bridging technology and empathy to create agile, responsive, and high-performing human resource environments.